Before contacting support
- Update the app and Google Play Store to the latest version.
- Confirm that Google Play is signed in with the account used for the original purchase.
- Open the app and choose Restore Purchases.
- Restart the app after Google Play finishes syncing.
Purchases are separate
Premium purchases do not transfer between GTA 6 Companion & Countdown and GTA 6 LaunchDay: Maps & Guides. There is no shared app account or login. A purchase can be restored only in the app in which it was originally made.
Subscriptions and refunds
Manage or cancel subscriptions through Google Play. Uninstalling an app does not cancel its subscription. Refund eligibility and billing disputes are handled under Google Play's policies.
What to include in a support email
- the app name;
- your Android and app versions;
- a short description of what happened;
- the exact error message, if any; and
- the Google Play order number for a purchase issue, with payment details removed.
Never email a password, full payment-card number, or Google account password.
Privacy and data deletion
For a privacy or deletion request, include the app name and write "Privacy request" in the subject. Because the apps do not use accounts, we may ask for the anonymous app identifier shown in the app's support or settings area. You can also use the Delete My Data page.